Total quality management

Key to boosting clients’ satisfaction

What makes a translation agency effective?

The clients: our deep and long experience confirms that it depends on the trust and satisfaction of regular clients. They want to be sure that the information and documents they want translated will be safe, and that they will not be disclosed to unauthorized persons. Clients also want to receive top-quality translationson time.

We, on the other hand, want our clients to be able to rely on us, and that is why we make informed decisions when managing all elements of the translation process.

Quality Management System Certificate

In 2003, we verified our management system against ISO 9001:2000 to obtain independent assessment of our effectiveness. Since then, we have had our systems audited on an annual basis. Each year, the audit has reconfirmed the validity of our certificate. Today we are ISO 9001:2015 certified.

ISO 17100:2015 – Translation services – Requirements for translation services

In 2021, we obtained a certificate confirming that our management system complies with ISO specialised standard 17100:2015 – Translation services – Requirements for translation services.
Our clients can rest assured that translations outsourced to Studio Gambit will be performed using resources and processes that are in line with industry best practices. Issued by renowned audit firm, the ISO 17100 certificate is currently the most reliable, objective guarantee of the substantive quality of translation services.

Information Safety Management System

In 2019, we implemented an Information Safety Management System (ISMS) that is ISO 27001:2013 certified.

Our infrastructure and processes meet the requirements of the ISO 27001 standard, which means that we can assure our clients and partners that the data they provide us with are safe. In an era of growing threats to the digital assets of companies and institutions, they can therefore be certain of avoiding a material risk to business relations.

Translation project management


specjalizacje - prace tłumaczeniowe

The right people in the right place

Technology in human service

Do you have any questions on quality management?

We will happily answer them. Just write to us!

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